Testimonials

"Connie consistently exceeded our expectations, was very responsive to the needs of our clinical and business environments and timelines. Her flexibility and creativity in finding solutions to meet specific requirements ensured that we were able to deliver the best outcomes."
Michael Duchnych
Regional Director, Supply Chain
Vancouver Coastal Health
"The post-merger consolidation of our mail order business models involved many departments across two provinces. Connie took a results-oriented approach to diagnose the end-to-end sales and fulfillment processes, develop consistent policies and business processes, and lead a cross-functional team to implement the harmonized model. Significant savings were delivered."
Mike Babichuk
Director, Consumer Solutions Marketing
TELUS
"Connie completed two business redesign projects at two different branches at the City of Vancouver. Her recommendations were well thought-out, relevant and delivered in a timely manner."
Rikki Jacobson
Change Manager
City of Vancouver
"Connie worked collaboratively with all stakeholders to pull together a disparate group of policies, guidelines and procedures and merged them into an over-arching process that is now the basis for our sourcing and standardization work programs. Excellent job!"
Dan Olsen
Executive Director, Supply Chain
Vancouver Coastal Health
"Connie was adept in defining the scope of our project which was key to focusing our efforts. She kept us informed all the way through, listened to our concerns, and incorporated all our input into her final report. Her 'fly-on-the-wall' approach was non-intrusive as she explored our operations - something that is much appreciated by staff in a busy work environment. Her recommendations provided us with achievable goals, a clear roadmap to follow, and guidelines for assessing our progress in our efforts to achieve continual business process improvements."
Bonnie Penny
Manager Revenue Services
City of Vancouver
"Connie did a very thorough job in developing the business and financial models for our online strategy project. She sees the strategic issues in an insightful way. She has helped us identify key decision factors and her financial assessment exposed the strengths and weaknesses in the proposed model. Our team is impressed with her work and no-nonsense approach."
Andrew Coates
Manager
Pacific Blue Cross
"Connie conducted a high-level needs assessment of UBC Continuing Studies' information systems, mapped our workflow processes, conducted an application inventory and evaluated systems options. Connie was quick to understand the issues involved and easily navigated her way through a fairly complex organizational structure. She was able to get the cooperation of key stakeholders. Connie's work has been essential in helping drive our decision-making around systems planning."
Peter Moroney
Director, Professional Program
UBC Continuing Studies
"Connie performed a best practices review for the delivery of information technology services for us. Her impartial and holistic review provides a good balance of factual dissemination and applicability to our organization. We enjoyed working with her."
Peter Underwood
Project Manager
City of Vancouver
"The multiple data sources and inconsistent practices in various business units created a challenge in reporting timely and accurate capital project spending. The process review conducted by Connie highlights gaps and opportunities for improvement. The enhanced process clarifies accountability, defines guidelines and allows us be consistent and effective in producing the monthly reports."
Bruce Milne
Controller, Engineering, Aboriginal Relations & Generation
BC Hydro
"With the business process mapping and review conducted by Connie, the project team was able to fully understand the intricate issues faced by Pacific Blue Cross in processing health benefits enrolment. This helped us confirm the software enhancement priorities for the supporting application."
Mike Lamoureux
Project Manager
Multicursal Solutions
"The course on Turbo-charge Business Processes for results provided a simple and easy to understand set of steps, tips and practical techniques to start the mapping and documentation of business processes. This course gives a good overview why it is needed and how it could be used to help improve business operations in order to meet business goals and ultimately meet customer needs."
Gilles Assie
Director, Project Management
Port Metro Vancouver